Simple WhatsApp/Telegram Bot: Automated Replies

Simple WhatsApp/Telegram Bot: Efficient Automation

Automate your customer responses on WhatsApp and Telegram with our simple but effective bot. For only 3,000 DH + 500 DH/month, reduce your workload by 70% while improving your customer service responsiveness.

Why a Simple Bot?

Immediate Efficiency

A simple bot instantly responds to frequently asked questions, freeing your team for complex cases requiring human intervention.

Controlled Cost

Affordable solution that generates immediate ROI without massive investment in complex AI.

Easy Management

Simple interface to update responses, add new scenarios, and track performance.

Robust Technologies

Dialogflow: Google AI

  • Natural language understanding
  • Multilingual support (French, Arabic, English)
  • Integrated machine learning
  • Conversational context management
  • Easy integration with WhatsApp/Telegram

    • Smart Webhooks

  • Real-time connection with your systems
  • Dynamic information retrieval
  • CRM/ERP integration
  • Automatic notifications
  • Detailed interaction logs

    • Robust APIs

  • Official WhatsApp Business API
  • Telegram Bot API
  • Third-party integrations (calendar, payments)
  • Database synchronization
  • Automatic conversation backup

    • Essential Features

    Automated Responses

  • Interactive FAQ
  • Product/service information
  • Hours and contact details
  • Procedures and guides
  • Useful links and documents

    • Request Management

  • Automatic lead qualification
  • Appointment booking
  • Customer information collection
  • Transfer to human agent
  • Request tracking

    • Proactive Notifications

  • Order confirmations
  • Appointment reminders
  • Targeted promotions
  • Important alerts
  • Automated newsletters

    • Development Process

    Phase 1: Analysis (2 days)

  • Audit of your communication needs
  • Identification of frequent questions
  • Definition of conversational flows
  • Choice of priority platforms
  • Human escalation strategy

    • Phase 2: Configuration (3 days)

  • Custom Dialogflow setup
  • Creation of intents and entities
  • WhatsApp Business API configuration
  • Telegram Bot integration
  • Functionality testing

    • Phase 3: Integration (2 days)

  • Connection with existing systems
  • Webhook configuration
  • Complete integration testing
  • Team training
  • User documentation

    • Phase 4: Launch (1 day)

  • Production deployment
  • Initial monitoring
  • Adjustments based on first feedback
  • Immediate technical support

    • Supported Platforms

    WhatsApp Business

  • 2 billion active users
  • 98% open rate
  • Rich media messages (images, videos, documents)
  • Interactive buttons
  • Selection lists

    • Telegram

  • 700 million users
  • Advanced bots with custom keyboards
  • Groups and channels
  • Files up to 2GB
  • Optional encryption

    • Web Chat Widget

  • Integration on your website
  • Customizable design
  • Offline mode
  • Conversation history
  • Integrated analytics

    • Popular Use Cases

    Commerce and Sales

  • Interactive product catalog
  • Simplified order taking
  • Delivery tracking
  • After-sales support
  • Loyalty programs

    • Services and Appointments

  • Automatic booking
  • Confirmation and reminders
  • Easy rescheduling
  • Practitioner information
  • Consultation preparation

    • Customer Support

  • Common problem resolution
  • Troubleshooting guides
  • Request status
  • Expert escalation
  • Customer satisfaction

    • Marketing and Communication

  • News broadcasting
  • Personalized promotions
  • Surveys and feedback
  • Events and invitations
  • Referral programs

    • Analytics and Optimization

    Key Metrics

  • Number of conversations
  • Automatic resolution rate
  • Average response time
  • User satisfaction
  • Most frequent topics

    • Detailed Reports

  • Daily usage statistics
  • Traffic peak analysis
  • Performance by request type
  • Conversation evolution
  • Improvement recommendations

    • Continuous Optimization

  • A/B testing of responses
  • Adding new scenarios
  • Understanding improvement
  • Response personalization
  • Continuous bot training

    • Security and Compliance

    Data Protection

  • Conversation encryption
  • GDPR/CNDP compliance
  • Automatic anonymization
  • Configurable retention
  • Complete audit trail

    • Access Security

  • Secure authentication
  • Granular access control
  • Administration logs
  • Automatic backup
  • Data recovery

    • Possible Integrations

    Management Systems

  • CRM (Salesforce, HubSpot, Zoho)
  • Custom ERP
  • Ticketing systems
  • Calendars (Google, Outlook)
  • Customer databases

    • Third-Party Services

  • Payments (Stripe, PayPal)
  • Deliveries (carriers)
  • Geolocation
  • Automatic translation
  • Notification services

    • Maintenance and Support

    Technical Support

  • 24/7 monitoring
  • Incident resolution < 4h
  • Regular updates
  • Continuous training
  • Up-to-date documentation

    • Bot Evolution

  • Adding new features
  • Response improvement
  • New channel integration
  • Performance optimization
  • Adaptation to user feedback

    • Measurable ROI

    Our clients see:

  • -70% time spent on repetitive questions
  • +200% responsiveness (instant responses)
  • +150% customer satisfaction (24/7 availability)
  • 300% ROI from the 3rd month
  • -50% support phone calls

    • Success Stories

    Casablanca Restaurant

    500 orders/month automated, +40% sales, 60% reduction in order errors.

    Medical Practice

    200 appointments/month managed automatically, -80% missed calls, +90% patient satisfaction.

    Fashion E-commerce

    1000 requests/month processed, +25% conversion, 24/7 customer support at no additional cost.

    Simple Pricing

    Initial Setup: 3,000 DH

  • Complete bot configuration
  • WhatsApp/Telegram integration
  • Team training
  • Testing and optimization
  • Documentation

    • Monthly Subscription: 500 DH

  • Hosting and maintenance
  • Technical support
  • Updates
  • Detailed analytics
  • Up to 500 conversations/month

    • Conclusion

    A simple WhatsApp/Telegram bot is the most profitable investment to automate your customer service. Simple to implement, easy to manage, and immediately effective.

    Automate your customer service today!